When it was first rumoured that our
old post office might be included in the swathing cuts to be made across the country,
some local resistance was mounted. After all, it had been a permanent fixture
in the village for close on a hundred years, along with the old post mistress,
Mrs. Purton, who had run it for almost as long it seemed. A ‘save our post
office’ meeting was called in the church hall. Like so many other villagers,
though, Tramp and I didn’t attend.
Shortly after the meeting, I met my
neighbour Lawrence struggling with his recycling bin half-way up his drive. I’m
not sure which way he was going with it, but he had been to the meeting.
‘Hardly anyone there. Typical of the apathy in this
village,’ he pronounced, pointedly. ‘People will soon complain when they
realise the post office isn’t there when they want it.’
‘But nobody does want it, Lawrence ,’ I said,
gently. ‘People would rather drive to town than use the post office in the
village.’
What I didn't say was, that it wasn’t so much a matter of people not wanting the post office -- more a matter of not wanting Mrs. Purton running it.
‘The shop
will suffer without the post office next door! Just you wait and see!’ Lawrence fired a final shot
over his shoulder.
People said that in her youth Mrs.
Purton was a beauty and at village dances admirers queued for a slot on her
dance card throughout the night. While she was called ‘Mrs.’ Purton, no-one remembered who or if she
did marry; some said she was engaged but her fiancé died in the war and she
never looked at another man.
I only knew
Mrs. Purton in her old age. She still had a mind like a whip, and could add up
a column of figures faster than a knife cutting through butter (softened
butter, of course). But at a time when the Post Office had to modernise
nationally to remain competitive, she refused to. She rejected any moves to
install credit card machines or to ‘sell’ the new banking services. She sent
back the computerised equipment she was supplied to calculate postage and print
out labels, and still insisted on laboriously sticking each stamp on every
letter and parcel. She continued to keep all her accounts in the old battered ledger, by
hand, and this she entered up slowly, as the queues behind her counter grew
longer.
But it wasn’t
so much her refusal to use modern technology that deterred people from using
the post office, as Mrs. Purton’s temper. Like the state of her ledger, this deteriorated with each
passing year.
The post
office was housed in an annexe attached to the shop. It was Mrs. Purton’s
domain, shared only with her cat, Charles. Charles was generally to be found
asleep across the yellowing stationery and greetings cards spread around the
window seat, while as she grew older, Mrs. Purton was more often than not
asleep behind her tall, wooden counter. Charles would hiss and spit at you if
you woke him suddenly; Mrs. Purton would snap her words at you if disturbed.
‘You can’t
send a parcel wrapped like that! Bring it back when you’ve done it properly.’’
‘You…boy! Get
your sticky fingers off those cards!’
Everyone has a story to tell about
their encounters with Mrs. Purton. She was addicted to the Times crossword, and
most of us experienced being forced to wait until she had worked out a
particularly testing anagram -- she always refused any help with it, though, if you
tried to speed things along. On a sunny day, she could usually be found sipping
her afternoon tea on the rickety picnic table outside, her shoes off to ‘air
her feet’. However urgent your package might be, and even with the post office
collection van on the horizon, she would not take her place behind the counter
until she had drained the cup and laced up her shoes.
As time went on, the queues grew
shorter.
Mrs. Purton had worked way beyond her
retirement age when news of the cuts came, although no-one knew just how old
she was, and her health was rapidly deteriorating before our eyes. On the other
hand, I wondered if running the post office was something that gave her the
vitality she still had, albeit diminished. So I was torn over whether to join the
move to save our post office, with Mrs Purton installed, or, by doing
nothing, agree to a visiting service that promised so much more convenience and
efficiency, despite setting out its stall only three mornings a week. Like most
people in our village, I opted for the latter, silently.
Mrs. Purton retired when the post office
closed but remained in the village, living in her small cottage with Charles. Charles has taken up residence in her front room
window, while she often sits outside in her stocking feet, the Times spread on
her lap as she dozes in the sun.
June and George, who run the
village shop, recently knocked through to the annexe where the travelling post office now
sets up three mornings a week. This has proved an astute business move; post
office customers now have to navigate a fairly tortuous route around the grocery
shelves, which of course encourages them to buy their shopping on the way. June and George say business has never been better – for both
parties. In fact, queues often stretch from the post office counter right through
to the fancy breads.